Customer experience & relationship management

Overview
The IMED customer experience and relationship management course help organizations to acquire skills to develop an exciting customer experience and lasting relationship with their clients. The course is structured to inspire andempower participants to provide exceptional service levels to both internal and external customers. It aims to improve participants' product and service awareness, influence, communication and emotional stability. It covers several areas that can beadapted to the needs and background of a particular organization.       

• Our standard course covers areas such as:
• Understanding oneself - individual capabilities and gaps 
• Service culture, philosophy, and responsibilities 
• Defining service standards
• Planning service focused communication skills
• Managing expectations responsively and proactively
• Building one’s emotional quotient 
• Handling objections and difficult personalities